Shipping policy

At Blitz Glass, we aim to get your order to you as quickly and safely as possible. Please review our shipping terms below to understand how your delivery is managed.

SECTION 1.  DELIVERY & AUTHORITY TO LEAVE (ATL)

We offer an Authority to Leave (ATL) option for your convenience. By selecting the box “Tick this box if you agree that our driver can leave the delivery if you are out” (or similar) during checkout, you authorise us to arrange for your parcel to be left at your nominated shipping address without a signature.

• Proof of Delivery: For ATL deliveries, the delivery driver’s confirmation is the only accepted proof of receipt.

• Liability: If you opt for ATL, [Insert Company Name] is not responsible for items that go missing or are stolen after delivery has been confirmed. These items will not be replaced or refunded unless required by Australian Consumer Law.

SECTION 2. TRACKING YOUR ORDER

Once your order has been dispatched from one of our warehouses, we will send you a confirmation email. This email will include:

• Your Tax Invoice.

• The name of the courier/freight company.

• A tracking number so you can monitor your delivery in real-time.

SECTION 3. DAMAGED OR LOST GOODS

We take great care in packing your items, but sometimes the journey is a little bumpy.

• Damaged Goods: If your order arrives damaged, please [Contact Us] as soon as possible after receiving your items so we can investigate and assist you.

• Lost Goods: If your order appears to be lost in transit, please reach out to our team so we can track it down or provide a solution.

SECTION 4. RETURNS, WARRANTIES AND CANCELLATIONS

All returns, including those for change of mind or warranty claims, are handled in accordance with our Returns Policy.

• Please note that returns may be subject to a restocking fee.